“I bought skincare from a virtual avatar and honestly? She kinda SLAYED!”

Let’s be real. It actually sounds weird. I never thought i would buy a product from someone who technically doesn’t even exist. But here we are, in 2025, everything is already possible. I just bought a full routine from a girl with glowing cheeks and perfect eyeliner. 

So who is she?

Her name is Mira, and she’s not a human – she’s an AI virtual beauty advisor, designed to recommend products based on your skin, shade, features and even mood, yes, mood.

Well, you want to know how it is working?

I met her on L’Oréal Paris’ site. She asked me about my skin and preferences. After a 2-minute convo she dropped a full cart into my lap. Did she nail? Absolutely!

Wanna try talking to your own digital skincare bestie? Tap into a virtual beauty advisor in L’Oréal Paris’ site and see what products your vibe will unlock!

Here is the skincare routine Mira built for me

  • Revitalift Derm. Pure Hyaluronic Acid Serum
  • Revitalift Triple Power Anti – aging moisturizer 
  • Daily UV Lotion SPF 30
  • Midnight serum
  • Pure – Clay detox 

My final verdict: 10/10

Would buy from L’Oréal Paris again.

Have you ever trusted an AI with your face? Drop your weirdest, best or “it was a total failure” digital shopping moments in the comments!

Written by Viktoria Shahinyan

The Future of Shopping: Personal Shoppers and AI Working Together

The Experts Weigh In

Endear, a retail clienteling platform, emphasizes that while AI can efficiently serve the broader customer base, the top 20% of customers—who often account for 80% of sales—crave the human touch. Luxury brands are increasingly focusing on personalized services like in-store experiences and direct communication to cater to these high-value clients. 

Bloomreach, a digital experience platform, highlights the rise of AI-powered personal shopping services that offer real-time support and guidance. These AI assistants provide styling tips and personalized suggestions, enhancing the shopping experience by replicating the role of a personal shopper.

Our Take

AI is revolutionizing the retail landscape by offering personalized, efficient, and customer-centric experiences. However, the human element remains irreplaceable, especially when it comes to building trust and emotional connections with customers. The future of retail lies in a harmonious blend of AI efficiency and human empathy.

3 Action Items

  1. Implement Hybrid Clienteling Platforms

    Adopt platforms like Endear or Hero that combine AI capabilities with human interaction. These tools can automate routine tasks while allowing sales associates to focus on building relationships with high-value customers.
  2. Personalize Customer Interactions Using AI Insights

    Leverage AI to analyze customer data and provide personalized recommendations. Equip sales staff with these insights to offer tailored advice, enhancing the shopping experience.
  3. Train Staff to Complement AI Tools

Invest in training programs that help staff understand and effectively use AI tools. This ensures a seamless integration of technology and human touch in customer interactions.

Incorporating AI into retail doesn’t mean eliminating the human element. Instead, it’s about enhancing the customer experience by combining the strengths of both. By strategically blending AI efficiency with human empathy, retailers can create a shopping experience that resonates with customers on all levels.

Written by Emmi Rezyan

Niche E-Commerce is Winning

Forget chasing the masses. The real money is in niches. Pet, eco, and luxury brands win because they dive into what people love, believe in, and dream about.

Experts Say

Jungle Scout reports that pet e-commerce is booming—with 70% of U.S. households owning pets, spending keeps climbing. What sets successful pet brands apart? Storytelling. The top performers wrap their products in emotional narratives. It’s not just a leash—it’s a lifeline. Brands that connect to the “pet parent” identity win big. They recommend leaning hard into UGC (user-generated content), influencer reviews, and authenticity over polish.

Shopify highlights a clear shift: conscious consumers now expect transparency and quality. For eco and luxury e-com brands, that means two things—supply chain storytelling and scarcity marketing. Products need to feel rare, while also being ethically sourced. What works? Limited drops, carbon-neutral shipping, and hyper-detailed product pages that explain why a bamboo toothbrush costs $25.

Our Take

People don’t buy pet treats, recycled bags, or $400 scarves. They buy identity. The emotional value outweighs the utility. That’s the cheat code. Pet, eco, and luxury niches thrive when they sell meaning, not just merchandise.

3 Action Steps

  1. Use “Story Commerce” on Product Pages
    Turn your product pages into stories. Use copywriting frameworks like PAS (Problem, Agitation, Solution) or AIDA (Attention, Interest, Desire, Action). Show the why before the buy. Platforms like Shogun or GemPages let you customize this easily.
  2. Run Community-Based Giveaways
    Use tools like KingSumo or Gleam to run giveaways where entry requires tagging friends or sharing a pet photo or eco-tip. It’s free marketing and builds your tribe faster than ads.
  3. Experience Creation: Create micro-experiences with curated bundles. For example:
  • Pet: “First Day Home Kit”
  • Eco: “Plastic-Free Morning Routine”
  • Luxury: “Evening Ritual Box”
    This increases AOV and taps into emotional buying.

Written by Vanessa Manvelyan

Forget about your hands. It’s time to shop with your mouth 

In 2025, shopping became easier than ever. No movement needed, just your voice pointing out the things you want to buy.

What the Experts Are Saying

The Business Research Company: According to The Business Research Company, the voice commerce market is projected to grow from $116.83 billion in 2024 to $151.39 billion in 2025, with a compound annual growth rate (CAGR) of 29.6%. This growth is attributed to factors such as the increased popularity of online shopping, changes in consumer search and shopping habits, and the proliferation of social media and smartphones. The Business Research Company+1The Business Research Company Blog+1The Business Research Company Blog+1The Business Research Company+1

Namaait: Namaait emphasizes that voice commerce is becoming an integral part of daily routines for millions. They highlight that voice commerce relies on AI, speech recognition, and integration with payment and delivery systems. The user experience is centered around speed and voice interaction, requiring high accuracy in voice recognition and context understanding. NamaaIT

Our Take

Voice commerce is no longer a novelty; it’s a growing channel reshaping consumer behavior. The convergence of AI, voice recognition, and e-commerce platforms is creating a seamless shopping experience. However, challenges like ensuring accuracy in voice recognition and integrating with diverse payment systems remain.NamaaIT

3 Concrete Action Steps

1. Optimize for Voice Search

  • Ensure your product descriptions are concise and conversational.Shero Commerce+1Technocratiq+1
  • Use natural language keywords that customers might speak.
  • Implement structured data to enhance voice search visibility.

2. Integrate Voice Assistants

  • Develop skills or actions for platforms like Alexa or Google Assistant.
  • Enable voice-activated reordering for repeat customers.
  • Test and refine the voice user interface (VUI) for clarity and ease of use.

3. Enhance Security Measures

  • Educate customers on security features to build trust.
  • Implement voice biometrics for user authentication.
  • Ensure compliance with data privacy regulations.

Voice commerce in 2025 is not just a trend; it’s a transformative force in retail. Businesses that adapt to this shift will stay ahead in the evolving digital marketplace.NamaaIT

Written by Vanessa Manvelyan


Micro-Influencers vs. Mega Stars: Who Sells More Online?

In e-commerce, micro-influencers often have a bigger impact than celebrities. They may have fewer followers, but their audience trusts them, which can lead to more sales.mrge – commerce advertising+1Immerzo+1

Expert Insights

  • MIT Sloan Management Review: A comprehensive study published in the MIT Sloan Management Review analyzed over 1.8 million purchases and found that nano influencers (those with fewer than 10,000 followers) deliver more than three times the ROI compared to macro influencers. Despite their modest audience sizes, these influencers yield, on average, a remarkable return of over $1,000 for a post—20 times the investment. In contrast, macro influencers often command fees of well over $1,000 for one post but deliver only $6,000 in return, on average—an ROI of six. Additionally, posts from nano influencers have a 7% engagement-to-sale conversion rate, more than double that of macro influencers at 3%. MIT Sloan Management Review
  •  Youpix and Nielsen Study: A joint survey by Youpix and Nielsen revealed that micro-influencers (10,000 to 50,000 followers) are perceived as more trustworthy than celebrities. While 26% of respondents expressed distrust toward celebrities, none of the micro-influencer categories reached a 20% distrust level. This trust translates into higher engagement and conversion rates, as consumers view micro-influencers as relatable individuals sharing genuine experiences. E-Commerce Update+1Immerzo+1

Our Take

The data is clear: micro-influencers offer unparalleled authenticity and engagement, leading to higher conversion rates and ROI. Their closer connection with followers fosters trust, making their endorsements more impactful than those of mega influencers.Immerzo

Micro-influencers, with their authentic connections and higher engagement rates, are proving to be more effective than mega stars in driving e-commerce success. By focusing on genuine partnerships and performance-based collaborations, brands can harness the true power of influencer marketing.

Written by Vanessa Manvelyan

Ever wonder why McDonald’s tastes different in every country? That’s not an accident. That’s strategy

Real success in global markets comes from thinking locally, not just globally. Instead of simply entering the markets, the best brands become part of the local culture to achieve true impact.

Expert Insights

  1. Netflix’s Global Domination Through Cultural Nuance: Netflix didn’t just dub “Stranger Things” into multiple languages. They built a system ensuring that the essence of the show remained intact across cultures. By selecting voice actors who matched the original cast’s tone and using tools to maintain consistency in translations, Netflix made sure that viewers worldwide felt the same chills and thrills. WIRED
  2. ASOS: Fashioning Local Experiences: ASOS, the online fashion giant, attributes over 60% of its revenue to international markets. Their secret? Tailoring the shopping experience to each region. From adjusting size guides and currencies to collaborating with local influencers and aligning promotions with regional events, ASOS ensures that every customer feels at home. Dynamic Language+2Linguise+2Weglot+2

Our Take

Localization is the bridge between global ambition and local relevance. It’s not about changing your brand’s identity but about resonating with diverse audiences. The brands that master this art don’t just sell products; they build relationships.

3 Action Items

  1. Invest in Cultural Consultants:
    Before entering a new market, hire local experts to understand cultural nuances, taboos, and preferences. This insight will inform product adaptations, marketing strategies, and customer interactions.
  2. Leverage Local Influencers:
    Collaborate with regional influencers who resonate with your target audience. Their endorsement can lend authenticity and trust to your brand in new markets.
  3. Adapt, Don’t Just Translate:
    Ensure that your product or service aligns with local customs and preferences. This might mean altering ingredients, redesigning packaging, or modifying features to meet regional needs.

In the global marketplace, localization isn’t optional—it’s essential. Brands that embrace local cultures while maintaining their core identity don’t just survive; they thrive. Because in the end, it’s not about being everywhere; it’s about belonging everywhere.


Written by Natalie Manvelyan

The Influence of Gen Z on Brands to Change their Packagings

Gen Z isn’t just talking about sustainability, they’re putting their money where their values are. This generation demands eco-friendly packaging, and brands that don’t meet their requirements risk being left behind.

What the Experts Are Saying

Jeffrey Brown, Co-founder of Nature Focus

Jeffrey Brown emphasizes that Gen Z is driving businesses toward greater sustainability, not just through their purchasing power but by holding companies accountable. He notes that this generation expects transparency and genuine environmental commitment from brands, influencing the manufacturing industry’s shift toward sustainable practices. Forbes

Sabine Durand-Hayes, Global Consumer Markets Leader at PwC France

Sabine Durand-Hayes highlights that consumers, including Gen Z, are willing to pay an average of 9.7% more for sustainably produced or sourced goods. Despite inflationary pressures, the disruptive effects of climate change are leading consumers to prioritize sustainability in their purchasing decisions. PwC+1Quad+1

Our Take

Gen Z’s demand for sustainable packaging is reshaping the consumer landscape. Brands must move beyond superficial eco-friendly claims and implement genuine, transparent sustainability practices. This includes adopting biodegradable materials, reducing packaging waste, and clearly communicating these efforts to consumers.

3 Action Items

  1. Adopt Biodegradable and Compostable Packaging Materials
    • Replace traditional plastics with materials like polylactic acid (PLA) derived from renewable resources such as corn starch.
    • Ensure packaging materials decompose naturally, reducing environmental pollution.
    • Collaborate with suppliers to source certified compostable materials that meet industry standards.Golden Arrow
  2. Enhance Transparency Through Clear Sustainability Labeling
    • Implement labels that clearly indicate the environmental benefits of the packaging, such as recyclability or compostability.
    • Use QR codes to provide detailed information about the packaging’s sustainability credentials and disposal instructions.
    • Educate consumers on how to properly dispose of or recycle the packaging to maximize environmental benefits.
  3. Engage Gen Z Through Authentic Storytelling and Social Media
    • Share behind-the-scenes content showcasing the brand’s sustainability initiatives and packaging innovations.
    • Collaborate with influencers who align with the brand’s environmental values to reach a broader Gen Z audience.
    • Encourage user-generated content by creating campaigns that invite consumers to share their experiences with the brand’s sustainable packaging.

Gen Z’s commitment to sustainability is influencing purchasing decisions and brand loyalty. Brands that prioritize genuine eco-friendly packaging and transparent communication will resonate with this generation. Adapt now to meet the expectations of the most environmentally conscious consumers.

Written by Vanessa Manvelyan

Who says you need money to shop? Not anymore

You just found your dream dress at the mall, but your wallet says “no”? Relax. Buy Now, Pay Later (BNPL) has your back.

Expert Insights

1. PYMNTS.com: The Evolution Beyond ‘Pay in 4’

According to PYMNTS.com, BNPL is transitioning from the basic “Pay in 4” model to more versatile offerings.Innovations like BNPL-provider-issued cards and flexible digital credentials are transforming debit transactions into credit-like experiences. This evolution caters to a broader consumer base, including higher-income users, and extends BNPL’s reach into new sectors like groceries and B2B transactions. PYMNTS.com

2. Economic Times: Fintechs Pivoting to EMI LoansThe Economic Times highlights a strategic shift among fintech companies from BNPL services to equated monthly installment (EMI) loans and broader consumer credit offerings. This pivot is driven by changing regulatory landscapes and consumer behaviors, signaling a maturation in the sector and a move towards more sustainable, long-term credit solutions. The Economic Times

Our Take

BNPL 2.0 is more than just a payment option; it’s a reflection of changing consumer expectations and financial behaviors.As digital natives demand seamless, transparent, and flexible payment solutions, BNPL providers are innovating to meet these needs. However, with this evolution comes the responsibility to ensure consumers are educated and protected.

3 Actionable Steps

1. Integrate BNPL Options at Checkout: Retailers should consider integrating BNPL solutions directly into their checkout processes. This not only enhances the customer experience but also caters to the growing demand for flexible payment options.

2. Educate Consumers on BNPL Usage: Implement educational resources that inform consumers about the benefits and potential pitfalls of BNPL. Transparent communication can foster trust and encourage responsible usage.

3. Monitor Regulatory Developments: Stay abreast of regulatory changes affecting BNPL services. Understanding and adapting to these changes can ensure compliance and protect both the business and its customers.Bold Commerce+2The Economic Times+2businessinsider.com+2

BNPL 2.0 is redefining the shopping experience, offering consumers unprecedented flexibility. As this financial tool continues to evolve, stakeholders must balance innovation with responsibility to ensure sustainable growth.


Written by Natalie Manvelyan

Same-Day Delivery Isn’t Fast Enough Anymore

Remember when two-day shipping felt like magic? Now, even same-day feels slow. The new delivery innovation is delivery in under two hours or less. Now companies are in a race for delivering as fast as they can. Ecommerce Fastlane

What the Experts Are Saying

Andy Jassy, CEO of Amazon

In his 2025 shareholder letter, Andy Jassy made it clear: speed sells. Amazon’s regionalized fulfillment network now delivers over 7 billion items same or next day, with a 65% year-over-year increase in same-day and overnight deliveries. The company is also investing in drone delivery through Prime Air, aiming to get packages to customers within an hour. Business InsiderAP News+1Business Insider+1

Gretchen McCarthy, Chief Supply Chain & Logistics Officer at TargetTarget is transforming its stores into mini-fulfillment centers. By leveraging its retail locations for online order fulfillment, Target has trimmed $2 billion in inventory over two years. This strategy, supported by machine learning and AI for demand forecasting, allows Target to meet customer demand efficiently and compete with Amazon and Walmart on fulfillment speed. Global Trade Magazine+3MSL COPACK + ECOMM+3The Sunday Guardian Live+3WSJ

Our Take

The future of fulfillment isn’t just about speed—it’s about proximity, automation, and intelligence. Micro-fulfillment centers (MFCs) are becoming essential, bringing inventory closer to customers and enabling faster deliveries. Automation and AI are streamlining operations, while technologies like drones and autonomous vehicles are poised to revolutionize last-mile delivery. Companies that adapt to these trends will not only meet customer expectations but set new standards in the industry.Wise Systems+3Global Trade Magazine+3The Sunday Guardian Live+3Global Trade Magazine+2The Sunday Guardian Live+2proship3pl.com+2

3 Action Steps

  1. Implement Micro-Fulfillment Centers (MFCs)
    • Establish small, automated warehouses in urban areas to reduce delivery times.
    • Use data analytics to determine optimal locations based on customer density and demand.
    • Integrate MFCs with existing retail spaces to maximize efficiency.The Sunday Guardian Live+1proship3pl.com+1
  2. AI Implementation for Demand Forecasting
    • Adopt AI-driven tools to predict customer demand and optimize inventory levels.
    • Use machine learning algorithms to analyze purchasing trends and seasonal fluctuations.
    • Implement real-time inventory tracking to respond swiftly to changes in demand.Vents Magazine
  3. Explore Independent Delivery Solutions
    • Collaborate with technology partners to test new solutions, such as drones and autonomous vehicles.

Stay informed about regulatory developments to ensure compliance and readiness for broader implementation.arXiv+1The Sunday Guardian Live+1Avasant

In the race for faster fulfillment, standing still is falling behind. Embrace innovation, adapt swiftly, and deliver not just products, but exceptional customer experiences. The future waits for no one.

Written by Vanessa Manvelyan

Breaking Teslas and Elon’s name. Why Everyone “Hates Elon”?

The complicated relationship between Elon and London. Why do London’s streets hate him?

A guerrilla campaign by “Everyone Hates Elon” has transformed London into a canvas of dissent against Elon Musk. From provocative posters to public Tesla demolitions, the movement challenges Musk’s influence and Tesla’s brand image.

Expert Insights

Anna Russell, The New Yorker: Russell delves into the “Everyone Hates Elon” campaign, highlighting its use of unauthorized advertisements and public stunts to critique Musk’s political affiliations and behavior. The group’s actions, including fake Tesla ads and a Tesla-smashing event, aim to convert public frustration into viral content and philanthropic efforts. (iroon.com, Top AI Tools List – OpenTools)

The Guardian: Reporting on the “London vs Musk” event, The Guardian describes how activists destroyed a Tesla Model S in a public art project protesting Musk’s political stance and influence. The vehicle, donated for the event, was later auctioned to raise funds for food banks, symbolizing resistance to billionaire influence. (The Guardian, en.wikipedia.org)

Our Take

The “Everyone Hates Elon” campaign exemplifies the power of guerrilla marketing in amplifying public sentiment and challenging dominant narratives. By leveraging satire and public engagement, the movement not only critiques a prominent figure but also fosters community involvement and discourse.

3 Action Items

  1. Monitor Public Sentiment: Brands should follow and gather people’s opinions, especially when associated with influential figures, to hinder potential hate do’s.
  2. Engage in Authentic Dialogue: Address people’s concerns to build trust and credibility.
  3. Support Social Causes: Align brand initiatives with social concerns, demonstrating commitment to society’s well-being.

The campaign against Elon Musk underscores the impact of grassroots movements in shaping public discourse. Brands must navigate the evolving landscape with awareness and authenticity to maintain relevance and trust.


Written by Lusine Sargsyan